# Emails & Alerts

Use this section to manage notifications, report emails, and alert conditions.

## Email Alerts

Daily reports are delivered promptly at the beginning of each day, while weekly\
reports are sent on the first day of the week, aligning with your chosen timezone. 

{% hint style="info" %}
Timezone can be set by using the Set Timezone drop-down menu
{% endhint %}

<figure><img src="/files/R6f85u8E1QEH7zwn1UPo" alt=""><figcaption></figcaption></figure>

Email reports can be used to send:

* Attendance
* Activity
* Productivity
* Shift
* Summary

Reports to specified email address at selected frequency (Daily / Weekly / Monthly)

<figure><img src="/files/c9q67BdNKZ1fGsqtez53" alt=""><figcaption></figcaption></figure>

## Alert Rules

<figure><img src="/files/OZY6xojwt9n1lSXMpVit" alt=""><figcaption></figcaption></figure>

Alert Rules can be added by pressing on the `+ Add Alert Rule` button which opens up the following:

<figure><img src="/files/K8yfOnPOCtBdeip4se9o" alt=""><figcaption></figcaption></figure>

Alert Rule Types can be for:

* Application
* URL
* Overtime break
* Inactivity
* Absence

An Alert Rule, once created, can be Cloned, Edited, or Deleted.

For Inactivity Alerts, Inactivity thresholds from 30 min to 240 min can be selected in 30 min increments to initiate an alert.&#x20;

Individual Alert (one alert per user for each instance of inactivity) or Summary Alerts (a single consolidated alert for all inactive users, checked every 30 minutes) can be selected.

For Absence Alerts as well, Individual or Summary Alerts can be chosen.

## Common Issues

{% hint style="info" %}
To stop receiving email reports, deselect all report frequencies (Daily / Weekly / Monthly)
{% endhint %}

In case of Individual alerts for Inactivity, repeat alerts for the same user are suppressed for 2 hours to prevent notification fatigue.

In case of Summary alerts for Inactivity, users included in a summary alert will not be repeated for the next 2 hours.

Selecting Individual alerts for Absence can trigger multiple notifications for the same user in a single day. It is suggested to select Summary alert to get a single, consolidated alert per user per day, combining all events into one notification to reduce noise.


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