macOS FAQ

macOS installation FAQ for We360.ai MyZen agent — permissions, troubleshooting, and common setup issues resolved.

How do I install MyZen in Standard mode on Mac? Download the PKG installer (MyZenV2.pkg) from the We360.ai admin portal, double-click to run it, and follow the on-screen instructions. Grant all requested permissions during installation.

What permissions are needed during Mac installation? MyZen requires the following macOS permissions to function correctly:

• Privacy & Security > Security: Allow the app to open from an unidentified developer.

• Privacy & Security > Accessibility: Enable access for MyZenV2.

• Privacy & Security > Screen Recording: Enable access for MyZenV2.

I am experiencing intermittent data issues on Mac. What should I do? Verify that all three permissions above are granted. Missing permissions are the most common cause of data gaps.

Do I need Rosetta for Apple Silicon Macs? If prompted during installation, install Rosetta before proceeding. MyZen requires Rosetta on Apple Silicon hardware.

Where can I find the download links? Visit we360.ai/downloads, or download from the We360.ai admin portal via the profile menu.

I just signed up but cannot access my workspace. Verify your email by clicking the link sent to your inbox. The workspace is created after verification.

I have not received the email verification link. Check your spam folder. If it is not there, request a new verification email from your account settings.

How do I update MyZen after installation? MyZen automatically updates itself. No manual action is needed.

How often are updates released? Updates are released regularly and are applied automatically.

Do I need separate licenses for Standard and Stealth modes? No. Any license can be used for either Standard or Stealth deployment.