Windows FAQ

Windows installation FAQ for We360.ai MyZen agent — admin rights, troubleshooting, and common deployment issues resolved.

How do I install MyZen on Windows? Download the Windows installer (MyZenV2-setup.exe) from the We360.ai admin portal, run it, and follow the on-screen instructions. Do not rename the file.

Is admin privilege required for Windows installation? No, Standard mode does not require admin privileges. Stealth mode does require administrator rights.

How can I verify if MyZen is installed correctly in Standard mode? Check if MyZenV2.exe exists in the default install directory: C:\Program Files\Zenstack\MyZenV2\.

How can I verify if MyZen is installed correctly in Stealth mode? Check if MyZenV2s.exe exists in C:\Program Files\zs\zs\. Also verify the zsrvc service is running in Task Manager.

Where can I find the download links? Visit we360.ai/downloads, or download from the We360.ai admin portal via the profile menu.

I just signed up but cannot access my workspace. What should I do? Verify your email by clicking the link sent to your inbox. The workspace is created after verification.

I have not received the email verification link. Check your spam folder. If it is not there, request a new verification email from your account settings.

How do I update MyZen after installation? MyZen automatically updates itself. No manual action is needed.

How often are updates released? Updates are released regularly to improve functionality and security. They are applied automatically.

Do I need separate licenses for Standard and Stealth modes? No. Any license can be used for either Standard or Stealth deployment.

Is documentation available for the application features? Yes. Refer to the We360.ai help portal for detailed articles on reporting, monitoring, and analytics.