> For the complete documentation index, see [llms.txt](https://docs.we360.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.we360.ai/deployment-and-it-ops/deployment/agent-deployment-hub/manual-installation/macos-faq.md).

# macOS FAQ

**How do I install MyZen in Standard mode on Mac?** Download the PKG installer (`MyZenV2.pkg`) from the We360.ai admin portal, double-click to run it, and follow the on-screen instructions. Grant all requested permissions during installation.

**What permissions are needed during Mac installation?** MyZen requires the following macOS permissions to function correctly:

* **Privacy & Security > Security:** Allow the app to open from an unidentified developer.
* **Privacy & Security > Accessibility:** Enable access for MyZenV2.
* **Privacy & Security > Screen Recording:** Enable access for MyZenV2.

**I am experiencing intermittent data issues on Mac. What should I do?** Verify that all three permissions above are granted. Missing permissions are the most common cause of data gaps.

**Do I need Rosetta for Apple Silicon Macs?** If prompted during installation, install Rosetta before proceeding. MyZen requires Rosetta on Apple Silicon hardware.

**Where can I find the download links?** Visit [we360.ai/downloads](https://we360.ai/downloads), or download from the We360.ai admin portal via the profile menu.

**I just signed up but cannot access my workspace.** Verify your email by clicking the link sent to your inbox. The workspace is created after verification.

**I have not received the email verification link.** Check your spam folder. If it is not there, request a new verification email from your account settings.

**How do I update MyZen after installation?** MyZen automatically updates itself. No manual action is needed.

**How often are updates released?** Updates are released regularly and are applied automatically.

**Do I need separate licenses for Standard and Stealth modes?** No. Any license can be used for either Standard or Stealth deployment.


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