> For the complete documentation index, see [llms.txt](https://docs.we360.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.we360.ai/deployment-and-it-ops/troubleshooting-and-support.md).

# Troubleshooting & Support

- [Desktop Doctor](https://docs.we360.ai/deployment-and-it-ops/troubleshooting-and-support/desktop-doctor.md): Desktop Doctor is a diagnostic utility for IT administrators to triage We360 agent issues — network connectivity, AV/EDR interference, agent process status, database health, and log collection.
- [Tracker Failure Diagnostic Guide](https://docs.we360.ai/deployment-and-it-ops/troubleshooting-and-support/tracker-failure-guide.md): A complete reference for IT administrators: understand why the We360 tracker stops running or fails to capture data, and how to resolve each scenario.


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