Glossary

List of terms encountered while using the portal and their meanings. Made to help users understand product features, reporting metrics, and how they compare to industry standards

This glossary is alphabetized for convenience

Abbreviations

• DLP—Data Loss Prevention
• HRMS—Human Resource Management System
• RBAC—Role-Based Access Control
• RDP—Remote Desktop Protocol
• VDI—Virtual Desktop Infrastructure

A

Active Time

The total time tracked by the software based on keyboard/mouse input from the user.

See also: Idle Time, Online Time

Activity Report

See Report.

Activity Trend

See Input Activity.

Alert Rule

A set of conditions that trigger automated notifications or log entries when specific user behaviors or system events occur.

API Free Tier

The base level of API access provided at no additional cost, subject to specific rate limits.

API Pro Tier

A high-performance API access level with increased rate limits for enterprise-scale integrations.

App & URL Usage

A detailed record of the software applications and websites accessed by a user, including the duration of focus on each. These applications and URLs can be categorized as Productive, Neutral, or Unproductive per organization or team requirements.

Application Logging

See App & URL Usage or Livestream.

Application Policy

The classification of specific applications and URLs as productive, unproductive, or neutral based on an organization's requirements.

Approval Workflow

A formalized process for reviewing and validating timesheet entries or manual time requests before they're finalized.

Attendance

The record of an employee's presence during scheduled shifts, determined by punch-in and punch-out events.

Audit Log

A chronological record of administrative actions taken within the system to ensure security and accountability.

Average Daily Hours

The rolling average of hours tracked per employee over a specific period.

B

Billing Plan

The specific subscription tier and license count assigned to an organization's account.

Break

A period of allowable downtime during a working session, tracked separately from active and idle time.

See also: Break Policy

Break Policy

The rules defining allowable downtime, including duration, paid status, and permitted applications during breaks.

Break Report

See Report.

Built-in Permission Role

A predefined set of system access rights assigned to users, such as Standard or Admin.

Business Intelligence

A module for creating custom KPI charts and visualizations across productivity, activity, and attendance metrics.

C

Capacity Planning

An analytics framework for measuring workforce utilization by comparing actual hours worked against ideal capacity.

Category Mapping

See App & URL Usage.

Company Profile

The central repository for an organization's legal information, contact details, and billing address.

Compliance Configuration

Settings that govern the strictness of monitoring, including privacy levels, stealth mode, and capture frequencies.

Configurable Captures

See Compliance Configuration.

Cross-Day Attendance

See Shift Configuration.

Custom Project Field

A user-defined data attribute, such as a billing code or client ID, attached to a project for specialized reporting.

See also: Custom User Field

Custom User Field

A user-defined data attribute, such as an employee ID or job level, attached to a user profile.

D

Data Loss Prevention (DLP)

Security features designed to detect and prevent unauthorized data exfiltration and ensure client confidentiality.

See also: USB Detection, Security Alert

Default Report Columns

Parameters displayed by default in system-generated reports.

Default View

The standard visual layout shown to users upon their first login to the dashboard.

Department

A top-level group in the organizational hierarchy, containing one or more Teams.

See also: Team, Organizational Hierarchy

Designation

A user's job title within a team or the organization's hierarchy.

Desktop Agent

The tracking application installed on a Windows, macOS, or Linux computer that records application and URL usage, input activity, and screenshots. Supported in Citrix, RDP, and VDI environments.

See also: Device, Stealth Mode

Device

A computer or smartphone that runs the tracking agent.

Device360

A detailed view providing hardware and software metadata for a specific monitored endpoint, such as a user's computer or smartphone. Provides details such as IP address, location, and more.

E

Employee Performance Metric

A composite measure of a user's output, based on attendance, activity levels, goal achievement, and other relevant parameters.

Epic

A large body of work in the project hierarchy that groups related tasks.

See also: Task, Project

F

Field Workforce

Employees who perform their duties outside of a traditional office environment, tracked via mobile GPS.

G

Geofence

A virtual geographic boundary that triggers an alert or log entry when a field employee enters or exits the area.

Goal Achievement Tracking

See Productivity Goal.

Goals

See Productivity Goal.

H

Half-Day Rule

The configuration that determines when a working day is counted as a half-day based on total hours or punch times.

I

Ideal Capacity

The expected number of working hours for an employee or team within a specific period, used as a benchmark for utilization.

Identity

A unique record representing an individual user's account and related data. Also referred to as ID.

Idle Time

Time during which no keyboard or mouse activity is detected for a specific threshold. The threshold can be edited by Admins.

See also: Active Time, Online Time

Input Activity

Physical interaction with a device via keyboard and mouse inputs, used to gauge engagement.

See also: Live Activity Status, Active Time

Integration

A connection between We360 and an external platform, such as an HRMS, project tool, or identity provider, that synchronizes data via OAuth, API, or webhooks.

See also: OAuth & API Configuration, Webhook, Sync Priorities

Invoice

A billing document recording an amount paid or due for the organization's subscription, downloadable as a PDF for accounting. Also referred to as invoicing.

See also: Billing Plan

L

Live Activity Status

A real-time indicator showing whether a user is currently active, idle, or offline based on recent activity.

See also: Input Activity, Livestream

Livestream

A real-time broadcast of one or more active employee screens for live tracking.

See also: On-Demand Screenshot

M

Manual Time

Working hours logged by an employee for activities performed away from a monitored device.

Mobile App

The application installed on iOS or Android devices for location tracking and mobile workforce management.

O

OAuth & API Configuration

The settings for connecting the platform to external systems using secure authentication protocols.

On-Demand Screenshot

A high-resolution screenshot of a user's current screen in real time.

See also: Livestream, Screenshot

Online Time

The total duration for which the user was logged in, regardless of user activity.

See also: Active Time, Idle Time

Organizational Hierarchy

The structured mapping of an organization into Departments, Teams, and Designations to drive reporting and access control.

See also: Designation

P

Performance Metrics

See Employee Performance Metric.

Productive Active Time

Duration spent in applications deemed "Productive" during which the user was actively engaged with their computer based on keyboard strokes or mouse input.

See also: Productive Passive Time, Productivity Classification

Productive Passive Time

Duration spent in applications deemed "Productive" during which no keyboard or mouse input was detected, for example when watching a video or attending an online meeting.

See also: Productive Active Time, Idle Time

Productivity Classification

The categorization of time into Productive, Unproductive, or Neutral based on which applications are being used.

See also: Productive Active Time, Unproductive Time

Productivity Goal

A target set for individuals or teams, typically defining a minimum number of productive hours required per shift.

See also: Employee Performance Metric

Project

A unit of trackable or billable work that tasks and time entries are logged against, with configurable visibility and team assignment.

See also: Task, Timesheet, Custom Project Field

Punch In/Out

The action of an employee signaling the start or end of their working session, either manually or automatically.

See also: Attendance, Shift Configuration

Punch Marker

A visual indicator on the user's timeline showing the exact time of their first and last punch of the day.

See also: Punch In/Out, Timeline

R

Report

A structured export of system data, available in formats like PDF or CSV, covering metrics such as attendance and productivity.

See also: Business Intelligence

Role-Based Overrides

See Application Policy.

S

Screenshot

A periodic image capture of a user's display, used to provide visual context for tracked activities.

See also: On-Demand Screenshot

Security Alert

A notification triggered by high-risk events, such as accessing a blacklisted URL or connecting an unauthorized USB device.

See also: Alert Rule, Data Loss Prevention (DLP)

Shift Configuration

The definition of standard working hours, grace periods, and rules for half-day or full-day attendance marking.

See also: Attendance, Punch In/Out

SSO

Single Sign-On; a mechanism that allows users to authenticate once and access multiple systems using federated credentials.

See also: OAuth & API Configuration

Stealth Mode

A mode of the tracking software that operates continuously in the background without any visible UI or user interaction. It begins logging data the moment the device is turned on, until the user logs off, unlike regular mode where a Punch In is required to begin tracking.

See also: Compliance Configuration

Sync Priorities

The rules establishing which system acts as the source of truth when synchronizing data between We360 and an external platform.

See also: OAuth & API Configuration

T

Task

A discrete unit of work within a project, categorized as an Epic, Task, or Bug, that time can be logged against.

See also: Project, Epic

Team

A group of users within a Department, used for bulk reporting and group-based access filtering.

See also: Department, Designation, Organizational Hierarchy

Tenant

A customer organization representing the top-level boundary for data isolation, users, and settings in the platform.

Tenant Manager

A user role with permissions to manage specific teams or departments, typically including access to reports and approvals.

Tenant Owner

The primary administrative user for a tenant, possessing full access to all settings, billing, and organizational data. The role assigned to a Tenant Owner is usually "Super Admin."

Tenant User

A standard employee account within a tenant, typically restricted to viewing their own data and performance metrics.

Timeline

A chronological visualization of an employee's working day, mapping activities, idle spans, and screenshots over a 24-hour axis.

See also: Punch Marker

Timesheet

A record of the hours a user has logged against projects and tasks over a period, subject to optional managerial approval before finalization.

See also: Approval Workflow, Manual Time, Project

U

Unclassified Time

Time spent in applications or on websites that haven't yet been assigned a productivity classification, tagged "Neutral" by default.

See also: Productivity Classification

Unproductive Time

Time spent in applications or on websites that have been explicitly classified as non-work-related.

See also: Productivity Classification, Alert Rule

USB Detection

A security feature that logs and alerts when external mass storage devices are connected to or disconnected from a monitored machine.

See also: Data Loss Prevention (DLP)

User Directory

The centralized list of all employees within a tenant, used for managing profiles, team assignments, and reporting lines.

See also: Identity

W

Webhook

An automated message sent from the platform to an external URL whenever a specific event, such as a punch-in or alert, occurs.

See also: OAuth & API Configuration

Wellness Threshold

Limits set on continuous working hours or minimum break duration to identify and prevent potential employee burnout.

See also: Break Policy

Working Time

See Average Daily Hours.

Z

ZenAI

The integrated AI assistant that provides natural language insights and automated visualizations for productivity and workforce data.

See also: Business Intelligence